This Privacy Policy was last updated on 11 October, 2022
Welcome to the official website of Sanpra Real Estate Inc. We are committed to providing a positive, friendly, informative, and safe experience for all our users. This Policy explains how we collect, use, disclose and protect your Personal Information when providing our Services to you.
DEFINITIONS
Throughout this policy:
- “Personal Information” means information that can be used to identify you as an individual but does not include business contact information or information that has been made anonymous.
- “Services” includes any use of our website and our related services.
- “we” “us” or “our” refers to “Sanpra” or “Sanpra Real Estate Inc.”
YOUR CONSENT
By using our Services, you expressly consent to our collection, use, disclosure and retention of your Personal Information as described in this Policy.
COLLECTION OF PERSONAL INFORMATION
You may visit and browse our website without providing us with any Personal Information. However, we automatically collect the following data:
- Web log data (e.g., access times, pages viewed, and Internet Protocol address);
- Data about your device (e.g., operating system, device type, browser type) and;
- Data collected through cookies (see the Cookies section below for more information)
Personal information that we collect may include your name, contact information (such as email address, mailing address, and telephone number), and personal preferences (such as preferences with respect to our properties).
Should you apply for a rental unit through our website, you would be providing us with employment status and related information, personal references, bank account status, outstanding debts, previous landlord history and contact information, vehicle information, and identification numbers and images.
COOKIES
Cookies, web beacons and similar technologies (“Cookies”) are small files placed on your computer to record information when you visit or interact with a website. Most websites use Cookies to improve web functionality and we are no exception. We may use data from Cookies stored on your computer for such purposes as:
- Analyzing our website traffic;
- Identifying returning users or account holders and ensuring account security;
- Allowing returning users to navigate our websites more easily;
- Tracking the use of our Services so that we can improve our sites and applications; or
- Building profiles based on the use of our Services and third-party websites, enabling us to provide personalized content, advertisements and services.
We may contract with certain third parties, such as Google Analytics, to place Cookies on our websites, but we do not permit them to collect your Personal Information. Such third parties assist us in operating our websites and they may provide you with additional products and services.
By visiting our websites or using our Services, you consent to our use of Cookies as explained above. If you do not wish for us to use Cookies, you can delete Cookies from your hard drive and disable Cookies in your browser at any time. Please note that disabling Cookies may affect the functionality of our Services.
HOW WE USE YOUR PERSONAL INFORMATION
The information we obtain through our website can be used to:
- Process your rental application by consulting submitted documents and references, as well as credit checks
- Collect rental payments
- Create and manage your online Applicant and Resident portals
- Perform data analysis (market and consumer research, trend analysis)
- Protect against, identify, and prevent fraud and other criminal activity or claims
- Comply with and enforce rental agreements, applicable taxes, insurance reporting requirements, and relevant industry-standard practices and policies
- Comply with the reporting requirements of the Canada Revenue Agency
- Communicate with you about your inquiries and requests
- Operating and improving our business
INFORMATION WE SHARE
We do not sell or disclose personal information collected, except as described below. We may share your Personal Information with:
- Employees of Sanpra
- Our service providers (WordPress, Buildium for managing your resident/ applicant accounts, vendors) who may carry out work on behalf of Sanpra
- Other third-parties with your consent
- To landlords/homeowners if Sanpra is managing the property on their behalf and the landlord/homeowner specifically requests for it
We may disclose information about you if required by law or legal process.
PROTECTING AND RETAINING YOUR PERSONAL INFORMATION
We store your Personal Information on secured servers. We take various security measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, or alteration. Such measures include the use of firewalls, data encryption, physical access controls, and information access authorization controls.
Sanpra takes steps to protect our users’ personal information. We limit access to personal information to individuals who we reasonably believe need to access the information to utilize the information as set out in this Privacy Policy, like our staff members.
We take steps to ensure that the Personal Information we collect is accurate and up to date. You may update your Personal Information by changing your account settings.
Upon your request, or if required to enforce our Terms of Service, we will close your account. Personal Information from closed accounts will be made private and, in due course, deleted or rendered anonymous within a reasonable period of time after the account is closed or deactivated.
We may retain your Personal Information for longer periods of time when there are valid grounds for doing so, including to prevent illegal activity, collect fees, resolve disputes, to enforce our Terms of Service, or to otherwise take actions permitted by law. In such circumstances, your Personal Information will be kept only as long as it is necessary and relevant to our operations and to comply with applicable laws.
INTERNATIONAL USERS
The Site is a Canadian website that is governed by Canadian laws. Those laws include those governing the privacy and security of your information and by using this Site, you consent to have your personal information used in Canada.
THIRD PARTIES
Except where otherwise stated, this Policy addresses only the use and disclosure of Personal Information we collect from you. We are not in control of or responsible for any Personal Information you disclose to others through other websites throughout the internet.
We encourage you to ask questions before you disclose your Personal Information to others.
CHANGES TO THIS POLICY
From time to time, we may make changes to this Policy. Each time you use the Services, the current version of the Policy will apply. Accordingly, when you use the Services, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. We reserve the right to modify this Policy at any time and without notice other than simply posting such modifications. Any such modifications will be effective immediately upon posting of the Services.
CONTACT US
If you have questions or comments about your privacy or this Policy, or if you have a complaint about our collection, use, or disclosure of your Information, please contact us at info@sanpra.ca.